Refund Policy

At E-AssetHub, we prioritize customer satisfaction and strive to provide high-quality digital products. This refund policy outlines the conditions under which refunds may be granted and the process for requesting them. We encourage you to review this policy to understand your rights and responsibilities when purchasing our products.

Eligibility for Refunds

Refund requests may be accepted under specific conditions:

Standard Refund Window: You can request a refund within 7 days of your purchase date. Refunds will only be considered if the product has not been downloaded, accessed, or used in any way.

Defective or Misrepresented Products: If you find that a product does not match its description or has serious technical issues making it unusable, please contact us. In such cases, a refund may be issued.

Usage and Access: Once a product is downloaded or accessed, it is considered used, and refunds are typically not granted. However, if a product is fundamentally defective, we will assess requests on a case-by-case basis.

Access Issues: If you experience difficulties downloading or accessing a product due to technical problems, please reach out to our support team. If the issue cannot be resolved, we may consider a refund.

Non-Refundable Situations

Certain situations are not eligible for refunds:

Accidental Purchases: Refunds are not granted for accidental or unintended purchases, particularly if the product has been accessed. Please verify your order before confirming payment.

Dissatisfaction: If you are unhappy with the product's content or style, refunds are not available. If you believe the product was misrepresented, contact us for further review.

Inaccessibility Post-Download: For issues arising after the 7-day refund period, we will provide troubleshooting support but cannot issue refunds. Testing your product shortly after purchase is recommended.

Late Refund Requests: Refunds requested after the 7-day window or after a product has been accessed are generally not approved.

Technical Issues

To request a refund:

Initiate the Request: Email us at nayeemkhan8917@gmail.com with your order number, purchase date, and a brief explanation of your request.

Review Period: We will review your request within 3-5 business days. Additional information may be requested to clarify your situation.

Decision Notification: If your refund is approved, you will be notified via email, and the refund will be processed within 7-10 business days. If not approved, we will explain our decision.

Additional Considerations

We value your trust in E-AssetHub:

Subscription Products: Refunds for subscription-based products will be handled case-by-case, depending on usage.

Discounted Products: Promotional items are subject to the same policy, but specific terms may apply.

Policy Changes: E-AssetHub may update this policy at any time. Please check this page periodically for updates.

Commitment to Satisfaction: If you have concerns about a product, reach out to us. We are here to help you get the most out of your purchase.

FAQs

Q1: Can I get a refund if I change my mind?

No, refunds are not provided for changes of mind after accessing a product.

Q2: What if the product is defective?

Contact us if the product doesn’t match its description. We will assist you.

Q3: How will I receive my refund?

Refunds will be processed back to your original payment method within 7-10 business days.

Q4: Can I request a refund after the 7-day period?

Generally, no. However, we will assist with technical issues within our policy limits.

Q5: How can I contact support?

Reach us at nayeemkhan8917@gmail.com for assistance with issues or questions.

Thank you for choosing E-AssetHub! Your satisfaction is our priority.